For Local Customers

Help us build the local marketplace you actually want

3–5 minutes. Your answers shape every decision we make — from search to booking to trust.

Section 1 of 5 Step 1 of 11
About you
Let's start with a little about you
We use this to understand which customers we're building for — nothing is shared publicly.
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18–24
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25–34
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35–44
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45–54
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55–64
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65+
How you find services
How do you currently find local service providers?
Select all that apply — be honest, even if it's just asking a neighbour.
Ask friends or family for a recommendation
Search Google ("plumber near me", "hair salon Sandton")
Facebook community groups or Nextdoor
WhatsApp groups (complex, suburb, family)
Gumtree or OLX listings
An app or marketplace (Bark, Sweepsouth, etc.)
Physical notices / flyers in my area
I stick to the same service provider I've always used
What you need
Which services have you paid for in the last 12 months?
Select all that apply — this helps us prioritise which categories to launch first.
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🏠
Home Repairs
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🧹
Cleaning
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💅
Beauty & Nails
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💇
Hair Services
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🍱
Catering / Food
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🐾
Pet Care
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🚗
Car Wash / Valet
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🎉
Events & Decor
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📚
Tutoring
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🌿
Garden Services
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🔧
IT / Tech Repairs
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🎨
Creative / Design
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🤝
Business to Business
Trust & safety
What matters most when choosing a local service provider?
Rank these by importance — select your top 4.
Genuine customer reviews and star ratings
The provider has been background-checked or verified
A friend or family member recommended them
I can see photos of their past work
They respond quickly to messages
Their pricing is clear upfront — no hidden costs
They have insurance or relevant certifications
They are local to my area (not travelling far)
Select up to 4 factors
Pain points
What frustrates you about finding local services today?
Your frustrations are Martket's to-do list. Select all that resonate.
Providers don't show up, are late, or cancel at the last minute
Difficult to know who to trust — too many bad experiences
Prices are unclear or change unexpectedly
No easy way to pay digitally — cash is risky and inconvenient
Hard to find quality providers in my specific area
No way to leave or read meaningful reviews
Booking is complicated — calls, WhatsApp, back-and-forth
Safety concerns about letting strangers into my home
Booking behaviour
How do you prefer to book and pay for services?
This shapes the booking experience we build.
WhatsApp message to the provider
Phone call
Book directly through an app — no calls needed
Walk in or arrange in person
Cash
Bank EFT / instant EFT
Credit or debit card (tap/swipe)
SnapScan or Zapper
Capitec Pay
Pay through the app (like Uber does it)
Spend habits
A few questions about how much you spend on local services
Helps us understand value expectations — no judgement here.
Less than R500 / month
R500 – R1 500 / month
R1 500 – R4 000 / month
R4 000+ / month
Yes — if it guarantees trust and accountability
Similar to paying a convenience fee on Takealot
Maybe — depends on the fee amount
No — booking should always be free to customers
Once or twice a year
Monthly
Every 2–3 weeks
Weekly or more
App features
Which features would make you choose Martket over searching on Google?
Select all that apply — pick as many as matter to you.
All service providers are ID-verified and vetting-approved
Book and pay in one place — no cash, no transfers
Genuine reviews from verified bookings only
See provider's availability — no back-and-forth to book
In-app chat with the service provider
Re-book a favourite provider with one tap
Map view — see providers closest to me
Reminder notifications before a booking
Dispute resolution if something goes wrong
Dealbreakers
What would stop you from using Martket?
Select everything that would make you uninstall or stop using the app.
A bad experience with a provider who was listed as "verified"
Fake or incentivised reviews that I can't trust
Hidden fees or surprises at checkout
Poor selection of providers in my area
Difficult to get a refund or resolve a dispute
My personal data being sold or shared
The app is too complicated or slow
I don't see enough variety in service types
Almost done
Last section — your overall take
Two open questions and a rating. These are the most important ones on the whole survey.
Very unlikelyAbsolutely
Yes — add me to the early access list
We'll notify you by email before the public launch
Maybe — I'll decide closer to the time
No thanks
🛍️
You're amazing — thank you!

Your responses help us build a platform that South African customers actually trust and love. We're building Martket for people exactly like you.

🚀 Early access: If you opted in, you'll be among the first to hear when Martket launches in your city — and you'll get priority access before we open to the public. Keep an eye on your inbox.